Questions, Incidents and Problems

Looking for support ? Fill out the information below so we can direct you to the appropriate person
What type of request do you have?*
- Questions: Concerns, brain-storming, or Inquiries not requiring hands-on work.
- Incidents & Problems: Outage, Repair or IT Performance issues

How many people does your concerns or inquiry impact?*
- Just Me
- My Team/Department
- The Whole Company
Our goal is to schedule you for a phone call with the right person to discuss the issue.
How many people does this outage, repair, or slow performance impact?*
- Just Me
- My Team/Department
- The Whole Company
*Tip: If your tech incident is impacting more people than just you, choose the number of people affected the incident. For example, if you process payroll and that impacts the whole company, choose #3.
Contract Administration:
- Make changes to my company’s contract service address
- Change my company’s contract liaisons
- Manage my organization’s access to an ENC online services
- Change who receives my company’s bills
What types of change would you like to make to your systems?*
- Setup a new user on my company’s systems.
- Disable a user on my company’s systems.
- New ENC VOIP phone or extension.
- Request the installation of a new computer.
How would you like to manage your company’s backup?*
- Add systems to your daily backup?
- Restore a file or folder (such as Word, or Excel)?
- Restore an application or server (such as QuickBooks or your line of business app)?
Update existing Ticket*
- Access ticket management portal (must have password).
- Ask the first available manager to escalate or review our services